Support

Help center

Quick answers to common questions. For anything else, get in touch.

Getting started

How do I create a workspace?

After signing up, you'll be guided through onboarding to create your first workspace and invite your team. You can rename or change the workspace slug from Settings → General any time.

How do I invite team members?

Open Settings → Members and click "Invite people". Enter their email and pick a role (Owner, Admin, Member, or Viewer). They'll get an email link that's valid for 7 days.

Billing

How do I upgrade or downgrade?

Go to Settings → Billing and click on the plan you want. Upgrades take effect immediately and are pro-rated. Downgrades take effect on your next renewal so you don't lose any time you've already paid for.

What payment methods are supported?

We use Paystack, which supports cards, M-Pesa, and bank transfer (where available in your country).

How do I cancel?

Go to Settings → Billing and click "Cancel subscription". You'll keep access until the end of the current billing period.

Roles & permissions

• Owner — full control, including billing and deleting the workspace.
• Admin — manage members, spaces, and settings (no billing).
• Member — create and edit tasks in spaces they're invited to.
• Viewer — read-only access.

I forgot my password

Click "Forgot password?" on the sign-in page. We'll email you a reset link valid for 60 minutes.

Still stuck?

Email getitdone@getitdone.pinch.africa — we reply within one business day.